Privacy Policy — Protection of Your Information
At bj baje, your personal information is handled with the utmost care. This policy explains in detail what information is collected, why it is collected, and how it is kept secure.
Table of Contents
Introduction and Scope
bj baje is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy describes what information is collected when you use our website bj-baje.cam and its applications, how that information is used, and what steps we take to protect your privacy.
This policy applies to all types of interaction with bj baje — including account registration, deposits, withdrawals, gaming activity, receiving support via live chat and email, and browsing our website. By using this site, you are agreeing to the terms of this policy.
This privacy policy should be read alongside the detailed terms and conditions of our services. To learn more about bj baje, visit our About Us page.
Information We Collect
bj baje collects only the information necessary to provide its services. The categories of information collected are described below:
2.1 Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number (where identity confirmation is required)
- Username and password (stored in encrypted form)
2.2 Contact Information
- Email address
- Mobile number
- Current address
2.3 Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal transaction history
- Account balance and bonus information
2.4 Usage Information
- Gaming history and betting records
- Site visit times, session duration, and browsing patterns
- IP address and device identity
- Browser type and operating system
2.5 Information Provided Through Communication
- Records of live chat conversations
- Content of email communications
- Complaints and feedback
How Information Is Collected
bj baje collects information in the following ways:
3.1 Information Provided Directly
You provide information directly when filling in account registration, login, deposit, or withdrawal forms, and when contacting the support team.
3.2 Automatically Collected Information
Some information is collected automatically when you visit our site. This includes device and browser information gathered through cookies, log files, web beacons, and similar technologies.
3.3 Through Third Parties
Limited information may be obtained from third parties as part of a verification process for identity verification or fraud prevention purposes. Only the information that is necessary is obtained in such cases.
Purpose of Using Information
Information collected about you is used for the purposes described below:
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To process deposits and withdrawals, issue bonuses, and manage gaming services.
- Identity Verification: To confirm age and prove account ownership.
- Security and Fraud Prevention: To detect illegal activity, money laundering, and fraud.
- Customer Support: To resolve your issues via live chat or email.
- Communication: To send important account information, transaction confirmations, and service-related notifications.
- Service Improvement: To analyse user experience and improve the platform.
- Responsible Gaming: To monitor playing patterns and look after the wellbeing of users. Following the responsible gaming guidelines, bj baje monitors the gaming behaviour of each user.
Disclosure of Information and Third Parties
bj baje does not sell, rent, or transfer your personal information to third parties for commercial purposes. Information may be shared only in the limited circumstances described below:
5.1 Service Providers
Information is shared with partners providing payment processing, identity verification, security checks, and technology services only to the extent needed for them to carry out their specific work. All such partners operate under strict confidentiality agreements.
5.2 Legal Obligations
Information may be provided to authorities where doing so is legally required as part of a court order or legal process.
5.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new controlling entity. Users will be notified in advance in such a situation.
5.4 Fraud Prevention
Where there is specific evidence of money laundering or fraud, the necessary information may be provided to the relevant authorities.
Cookies and Tracking Technologies
The bj baje website uses cookies and similar technologies. Cookies are small text files stored on your device that help remember your identity and preferences on subsequent visits.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and run security functions. These cannot be disabled.
- Functional Cookies: Used to save language preferences and account settings.
- Analytical Cookies: Used to understand patterns of site usage. These can be disabled from browser settings.
6.2 Cookie Controls
You can block or delete many types of cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some core functions of the site from working correctly.
Data Storage and Security
bj baje applies both technical and administrative security measures to keep your information secure.
7.1 Technical Security
- SSL (Secure Socket Layer) encryption — all data transfers on the site are encrypted.
- Password hashing technology — your password is not stored in plain form.
- Firewall and intrusion detection systems.
- Regular security audits and vulnerability assessments.
7.2 Retention Period
Your information is retained for the entire period your account remains active. Even after an account is closed, some information may be kept for a defined period to meet legal obligations. Once that period has passed, information is securely deleted or anonymised.
7.3 What Happens in the Event of a Data Breach
If a security breach occurs and it affects your information, we will notify you by email as quickly as possible and take the necessary protective measures.
Your Rights
As a user of bj baje, you have certain important rights over your own information:
8.1 Right to Know
If you want to know what information we hold about you, please contact us. We will provide a copy of the information within the specified timeframe.
8.2 Right to Correction
If there is any error in your information, you may request a correction. It is also possible to update some information yourself from your account settings.
8.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted. Submit this request through the support team.
8.5 Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or notifications, you can unsubscribe from your account settings or through the support team.
To exercise these rights or to find out more, go to our Frequently Asked Questions (FAQ) section or contact the support team directly.
Privacy of Minors
All services of bj baje are for individuals aged 21 or above only. We do not knowingly collect any information from minors. Age verification steps are in place at the time of registration.
If it becomes known that information from a minor has been collected by mistake, it will be deleted immediately and the relevant account will be closed. If you are aware of any such case, please let us know.
Our detailed measures for protecting minors are described in the Responsible Gaming Guidelines.
Changes to the Policy
bj baje reserves the right to update this Privacy Policy at any time. Changes to the policy may be required due to changes in the service or applicable law.
For significant changes, you will be notified via your registered email or through a notice on the site. The date of the updated policy is always displayed at the top of the page. Continued use of the site after any changes indicates your agreement to the new policy.
This policy and all terms governing your relationship with us are described in detail in the Terms and Conditions.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact bj baje using the methods below:
Contact Information
Our privacy and data protection team is available 24 hours a day, 7 days a week to assist you in both Bengali and English.
Live Chat: Contact us directly from any page on the site.
Email:
[email protected]We typically reply to your email within business days. For urgent matters, please use Live Chat.